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Hotel Address

TERMS AND CONDITIONS

CONFIRMATION OF BOOKINGS

A booking will only be considered as confirmed when either; it has been guaranteed with a credit card number, upon payment of the appropriate non-refundable deposit or on receipt of a written confirmation from a client with approved credit facilities.

An individual provisional accommodation reservation will be held until 24 hours prior to the day of arrival at which time it will be automatically released. A confirmed individual accommodation reservation will be held until 6pm of the day of arrival unless a written confirmation has been received advising the hotel of the late arrival.

PAYMENT

For Functions, Conferences and Group Bookings where a credit facility is not approved in advance, the following non-refundable deposits will be required;

1. A deposit of 10% of the confirmed value is payable at the time of confirmation.
2. A further 40% of the confirmed value is payable 30 days prior to the date of arrival.
3. The balance of the confirmed value is payable 7 days prior to the date of arrival.

Where the confirmed booking has been made on behalf of another party, the person or company making the booking will be liable for all payments and costs unless expressly described otherwise, in which case the payment methods above will apply.

CANCELLATIONS

An individual confirmed accommodation reservation cancelled less than 48 hours prior to arrival, or a non-arrival, will be charged for the confirmed value of the entire stay. If the booking is cancelled more than 48 hours prior to arrival a fixed charge of £10.00 per adult will be made.

In the event of a Function, Conference or Group Booking being cancelled the following charges will be made;

Period of notice Cancellation charge as % of confirmed value

60 days or more prior to arrival	25%
Less than 60 days but 30 days or more	50%
Less than 30 days but 14 days or more	75%
Less than 14 days prior to arrival	100%

VARIATION OF CONFIRMED BOOKINGS

The hotel reserves the right at its own discretion to treat as a cancellation;

1. any variation being a reduction of 10% or more of the confirmed numbers or value, or
2. any postponement to the confirmed booking date

Up to 14 days prior to the date of arrival, clients may reduce the numbers attending a function or conference by up to 10% without invoking the cancellation provisions. For variations of more than 10% of the confirmed value or numbers where the function or event is held, the hotel reserves the right to make a charge of 90% of the confirmed value. The cancellation provisions will apply at the sole discretion of the hotel.

If the variation is a reduction of 10% or more of the confirmed booking, the hotel may at its discretion provide a more appropriate room.

For catering purposes the hotel request that final numbers are provided at least 7 days prior to arrival and the client charged accordingly. In cases where there is a reduction in numbers or value, the above provisions will apply.

ADDITIONAL CHARGES

The client agrees to pay the hotel for any food or beverage or other services not provided for in this contract but made available on request of the client or one of its representatives, unless the hotel has received specific instructions in writing that such services are provided only on the basis of direct cash settlement by the guest or attendee.

INSURANCE

Cancellation cover is available for all bookings the full details of which are available on request. Coast Hotels & Leisure Limited is not able to accept any liability for loss or damage to property owned or in possession of the client whilst that property is on the hotel premises. The client is advised to arrange appropriate insurance cover at all times.

LIABILITY

Coast Hotels & Leisure accept no responsibility for death, bodily injury or disease arising from any cause whatsoever to persons attending or visiting the premises, except for legal liability arising due to the negligence of the hotel, its servants, employees or representatives.

The client hereby undertakes to indemnify Coast Hotels & Leisure Limited for any damages to the premises or property whether or not owned by Coast Hotels & Leisure Limited, caused by the actions or activities of any person attending or visiting a function, staying at the hotel or a guest of anyone using the hotel under this contract. The client shall ensure that the client or attendees and guests of the client shall observe a high standard of behaviour at all times and the hotel reserves the right to expel or remove any guest or attendee behaving in a manner which it regards at its own discretion, as detrimental to the standing of the hotel or likely to cause inconvenience or annoyance to any other hotel guest or user. In the even of such actions by the hotel, the hotel shall not be obliged to pay any compensation or make any refunds to the client.

Coast Hotels & Leisure Limited shall not be liable for any breach of this contract because of strikes, labour disputes, accidents or any other causes beyond its control. In such an event the hotel shall offer the client alternative accommodation and facilities, if these are available, failing which the hotel will cancel the contract and refund any deposits already paid. Coast Hotels & Leisure Limited's obligation to the client will be limited to the refund of any deposits held.